Shipping and Local Delivery Policy

Last updated: July 16, 2026

Order processing

Core-stock orders are generally prepared within 1–3 business days after payment verification. Special-order products require an additional 5–7 business days before shipment or local delivery unless a different estimate appears on the product page or checkout. Weekends, holidays, payment review, address verification, inventory changes, and carrier conditions may affect timing.

Shipping options and estimates

Available shipping or local-delivery options are displayed at checkout based on the items and destination. Delivery dates are estimates, not guarantees. Tracking is provided when supported by the selected service and may take up to 24 hours to update after the carrier receives the package.

Local delivery

Local delivery is offered only for eligible addresses shown at checkout. We may contact you to confirm the delivery window. A recipient age 21 or older must be available when required; orders will not be left unattended when the selected service requires handoff. If delivery cannot be completed, rescheduling or additional charges may apply.

Address accuracy

You are responsible for entering a complete and accurate delivery address and contact information. Contact us immediately if you notice an error. Address changes are not guaranteed after fulfillment begins. Additional charges may apply when a shipment is returned or must be reshipped because of an incorrect or incomplete address.

Restricted destinations

We may restrict or cancel shipping to a person, address, carrier, or jurisdiction based on applicable law, carrier rules, product restrictions, payment review, or our research-use policy. Placing an order does not guarantee acceptance or shipment.

Temperature and packaging

Storage information on a label or product page describes storage after receipt unless expressly stated otherwise. Cold or insulated packaging is provided only when shown for the order. Unless expressly promised in writing for a specific shipping service, we do not represent that a package will remain within a continuous temperature range during transit. Inspect the shipment promptly and report visible damage or a suspected shipping problem within seven days.

Delays, loss, and damage

Weather, carrier disruptions, access problems, and other events outside our control may delay delivery. If tracking shows an exception, extended delay, loss, or delivery you cannot locate, contact us so we can review the shipment and, when appropriate, assist with a carrier inquiry. For damage, retain the item and all packaging and provide photographs.

International orders

If international shipping is offered at checkout, the customer is responsible for destination-country restrictions, duties, taxes, brokerage, and import requirements. We may cancel an order that cannot lawfully or reliably be fulfilled. We do not guarantee customs clearance.

Contact

Email: info@mitoprimeresearch.com

Website: https://www.mitoprimeresearch.com