Refund policy

Complaints, Returns & Refund Policy

Effective Date: 06/01/2026

At MP Research, we are committed to quality, transparency, and customer satisfaction. If you experience an issue with your order, we encourage you to contact us so we can review and resolve the matter promptly.

Order Issues and Complaints

If you believe there is an issue with your order, please contact us within 7 days of delivery at:

Email: Info@mitoprimeresearch.com

Please include:

Order number
Product name(s)
Lot or batch number (if applicable)
Description of the issue
Photographs of the product and packaging when available

Each complaint is reviewed individually by our quality team.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, notify us within 7 days of delivery. We may request photographs of the package, shipping label, and product to assist in our investigation.

If verified, MP Research may, at its discretion:

Replace the item;
Issue store credit; or
Provide a refund to the original payment method.

Returns

Due to the nature of our products and quality control standards, we generally do not accept returns of opened or used items.

Unopened products in their original condition may be eligible for return within 14 days of delivery, subject to prior authorization.

Unauthorized returns may be refused.

Customers are responsible for return shipping costs unless the return results from our error.

Refunds

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for financial institutions to complete processing.

Shipping charges are non-refundable except in cases of shipping error or confirmed product defect.

Quality Assurance

MP Research maintains batch documentation and quality control procedures to support product traceability and transparency.

Questions regarding documentation, lot verification, or product concerns may be directed to our support team.

For questions regarding this policy, please contact:

MP Research
A MITOPRIME Company

Email: [Insert Support Email]
Website: [Insert Website URL]