Contact information
Contact Information & Customer Support Policy
Effective Date: 06/01/2026
At MP Research, we are committed to providing professional and timely customer support. We value transparency, communication, and customer satisfaction.
How to Contact Us
Customers may contact MP Research using the following methods:
Email: info@mitoprimeresearch.com
Website: mpresearchlabs.com
At this time, email is the preferred method of communication to ensure accurate documentation and efficient resolution of inquiries.
Support Hours
Customer support inquiries are reviewed during normal business hours.
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Closed on weekends and major holidays.
Response times may vary during periods of high order volume.
Expected Response Time
MP Research strives to respond to customer inquiries within 1–2 business days.
Complex requests, quality investigations, or documentation reviews may require additional processing time.
Order Support
For assistance with an order, please include:
- Order number
- Product name(s)
- Lot or batch number (if applicable)
- Description of the issue
- Photographs when appropriate
Providing complete information helps us investigate and resolve inquiries more efficiently.
Quality and Documentation Requests
Customers may contact MP Research regarding:
- Batch verification
- Certificates of Analysis (COAs)
- Documentation requests
- Shipping concerns
- Product inquiries
- General customer support
Documentation availability may vary by product and batch.
Professional Conduct
MP Research is committed to maintaining a respectful and professional customer experience.
We reserve the right to limit or discontinue communication that includes:
- Abusive language
- Harassment
- Threats
- Fraudulent claims
- Excessive or disruptive communications
Policy Updates
MP Research reserves the right to update this policy at any time without prior notice.
Changes become effective immediately upon posting to the website.
Contact Information
MP Research
A MITOPRIME Company
Website: mpresearchlabs.com
Email: info@mitoprimeresearch.com